Warhorse Training
–Appointments & Client Expectations
Learn what to expect from your Warhorse Training appointment, including session structure, massage treatments, communication, professional standards, and how we deliver personalised care where fitness meets therapy.
Our Philosophy
At Warhorse Training, we believe that fitness meets therapy.
Warhorse Training provides professional coaching and wellbeing services, not simply timed exercise or massage appointments. Every session is designed to deliver the greatest possible benefit through assessment, education, coaching, treatment and accountability.
The quality of our service is measured by outcomes, professionalism and individual care—not solely by the amount of hands-on exercise or treatment time. Every appointment is carefully structured to support your physical health, mental wellbeing and long-term progress in a safe, respectful and professional environment.
These standards are in place to ensure every client receives the highest level of personalised care while helping Warhorse Training maintain a positive, welcoming and supportive environment for everyone.
Appointments & Client Expectations
Session Times
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Sessions begin and finish at the booked time.
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Please arrive no more than 5 minutes before your appointment unless previously agreed.
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Sessions cannot begin early and do not automatically extend beyond the booked finish time.
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Any additional time provided before or after your appointment is entirely at the discretion of Warhorse Training and should be viewed as a gesture of goodwill rather than an entitlement.
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Please ensure you are ready to begin your session at the booked start time. Time spent preparing, discussing your session or settling in forms part of your allocated appointment.
Your Programme
Every programme is individually designed around your goals, abilities, medical history and current health requirements.
Please allow your coach to guide the structure of each session. If you would like to adapt or change part of your programme, simply discuss this during your appointment. Adjustments will always be considered where appropriate, ensuring your programme remains safe, progressive and effective.
For the best results, clients are encouraged to follow the prescribed programme and coaching advice. Significant changes made without discussion may reduce the effectiveness of your programme and the outcomes achieved.
Rest Periods
Rest intervals are intentionally programmed and form an essential part of your training.
Rest is not "waiting time"—it allows the body to recover, maintain technique, improve performance and achieve the greatest training benefit.
Session Structure
All Warhorse Training services follow a structured appointment format designed to provide the highest level of coaching, education and support.
Depending on the service provided, your appointment may include:
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Consultation and wellbeing check-in.
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Goal setting and progress review.
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Demonstration and explanation of exercises or techniques.
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Warm-up and mobility preparation.
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Coaching and instruction throughout your session.
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Planned recovery and rest intervals.
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Cool-down and recovery.
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Questions, discussion and education.
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Documentation, planning and progress recording where required.
These elements all form part of your appointment and are just as valuable as the practical aspects of training or treatment.
Massage Appointments
Massage appointments are booked as a professional treatment appointment rather than hands-on massage time alone.
Your allocated appointment may include:
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Arrival and greeting.
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Consultation regarding your current health, injuries, symptoms and treatment goals.
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Preparation of equipment and treatment area.
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The massage treatment.
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Ongoing assessment and discussion throughout the treatment where appropriate.
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Aftercare advice and recommendations.
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Clinical notes and professional documentation.
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Packing away equipment and leaving the premises.
This structure ensures every appointment meets professional, insurance and clinical standards.
The appointment time covers the entire professional service from arrival to departure, including consultation, treatment, documentation and aftercare advice.
Where treatment extends beyond the booked appointment time, any additional time is provided solely at the therapist's discretion and should be viewed as a gesture of goodwill rather than an entitlement.
Respect & Communication!
Respect for Others
Warhorse Training operates within a residential environment.
Please be mindful of neighbours by keeping noise to an appropriate level, particularly during early morning and evening appointments.
Communication
Questions are always encouraged.
Respectful communication allows appointments to flow effectively and ensures you receive the highest quality coaching and support.
Where longer discussions, mentoring or accountability support are required outside your allocated appointment time, dedicated accountability Coaching services can be arranged separately.
Please allow your coach to explain each session in full before asking questions regarding the structure or purpose of the workout. This helps appointments run smoothly and ensures all aspects of your programme are understood.
Mutual Respect
Warhorse Training is committed to providing a welcoming, inclusive and professional environment for every client.
In return, clients are expected to demonstrate the same level of courtesy and respect towards staff, facilities, equipment and fellow clients.
Respect forms the foundation of every successful coaching relationship.
Aggressive, abusive, intimidating or persistently disrespectful behaviour may result in services being reviewed or withdrawn at the discretion of Warhorse Training.
Further Information
This document provides an overview of the standards and expectations at Warhorse Training.
For the latest version of our etiquette, policies and client expectations, please visit our online Etiquette / Rules page:
https://antonwilkes.wixsite.com/warhorsetraining/etiquette-rules
By booking and attending appointments with Warhorse Training, clients acknowledge and agree to these standards, helping us maintain a professional, respectful and supportive environment for everyone.
Thank you for helping make Warhorse Training a place where fitness meets therapy, and where respect, professionalism and wellbeing remain at the heart of everything we do.
Anton Wilkes
Warhorse Training
If you're attending training in the Warhorse Training Room or Dojo,
Please also read our 'Etiquette & Rules' page before your first session.